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Choosing The Right Service Company

Just like choosing the right door, choosing the right service company for both installation and
follow-up can mean the difference between happy and unsatisfied customers. Also, whether its
an issue of the quality of the service where the initial service is handled on the spot or additional
call backs are needed to fix the problem.  DF Entrance Systems can handle it.

Installation: factory-trained technicians and AAADM-certified technicians comprise the core
of our service technicians. They understand that on-site conditions can be less than ideal, but
they also understand how to properly fix the problems that arise. Our technicians know the
proper way to install your sliding, swing or revolving door.

Maintenance: Whether its one of the quality brands that we carry or not, we have the
trained technicians that are capable of repairing and servicing your automatic doors and
windows. Our connections to new and reconstructed parts manufacturers ensures that the
proper equipment is installed.

Maintenance and scheduled service contracts: Service contracts are also
available for those customers with high traffic areas where the doors and windows are under
constant use and demand continual maintenance. An example of doors needing service
contracts are bump doors located within grocery stores and specialty retailers.

Safety Checks and Trouble Shooting Tips

AUTOMATIC SWING DOORS
These minimum safety checks, in addition to those in your owner's manual, should be made
each day and after any loss of electrical power.

1. Walk toward the door at a normal pace. The door should be fully open before you reach the
threshold. 2. Stand motionless in threshold for at least 4 seconds. The door should not close.
3.Walk past the threshold into swing area and stop for 10 seconds. Door should remain open.
4. Move clear of the area. The door should remain open for at least 1.5 seconds and should
close slowly and smoothly. 5. Inspect the threshold area. It should be clean with no loose parts
that might trip or cause users to fall. Keep traffic path clear. 6. Inspect the glass, safety decals,
guide rails, and finger guards. All should be present and in good condition. 7. Have door
inspected by an AAADM certified inspector at least annually or after any adjustments or repairs.

Wireless Open/Handicapped Button Not Working:  For remote wireless
"Push to Open" buttons, check to see that the internal battery for the unit is good and still holding
a charge. If not, you can remove the battery and replace it with one of the same voltage. If the
button is still not working after checking the battery, check that the antenna is still connected and
protruding from the door header control box located at the top of the door. Another option in
some of the older units is to check the "dip switches" and confirm that both the header dip
switches and the wireless button dip switches match.

Wired Open/Handicapped Button Not Working:  For hardwired "Push to
Open" buttons, check to see that power is reaching the unit. Also check to confirm that the
on/off/open switch on the side of the door header control box is in the "on" position.

AUTOMATIC SLIDING DOORS
These minimum safety checks, in addition to those in your owner's manual, should be made
each day and after any loss of electrical power.

1. Walk toward the door at a normal pace. The door should open before you reach the threshold.
2. Stand motionless in threshold for at least 10 seconds. The door should not close. 3. Inspect
the threshold area. It should be clean with no loose parts that might trip or cause users to fall.
Keep traffic path clear. 4. Move clear of the area. The door should remain open for at least 1.5
seconds and should close slowly and smoothly. 5. Inspect the glass, safety decals, guide rails,
and finger guards. All should be present and in good condition. 6. Repeat steps 1 through 5
from the other direction if door is used for two-way traffic. 7. Have door inspected by an AAADM
certified inspector at least annually or after any adjustments or repairs.

Sliding Doors Won't Lock:  Check to see if the sliding door has a "break out" panel
that has been dislocated. The "break out" panels are designed to increase traffic flow during
emergencies as well as to be a point of stress release when hit with a heavy object such as a
grocery cart full of food. To fix the door you'll need to slightly open the door so that the frame
locks aren't meeting. Next gently press the dislocated door panel back into alignment with the
other doors. Make sure that the frame guide and the door guides fit into each other. You should
hear or feel a "pop" when the panel is put back in place. Once the panel is relocated the doors
should function normally.

Sometimes the lock guides at the top of the door panel and the bottom of the header will not
feed into each other. When this happens the door will drop the leading corner and look similar
to the image at the top of this column.

Sliding Doors Aren't Working:  The first possible solution is to check that the
"On/Off" switch or toggle is placed in the "On" position.

If the switch or toggle is in the "On" position and the door is still not functioning, you can power
down the door by flipping off the breaker at the power junction box. Once the power is off at the
junction box, wait 10 to 15 seconds and then power the door back up. Most doors will
automatically begin the reset program after being re-powered.

Besam Unislide auto slide door packages also have a manual reset pin hole located near the 5
position door switch. Using a paper clip, press the reset switch directly behind the hole and
hold for 10-15 seconds. Similar to powering down through the junction box, this will reset the
doors.

Sliding Doors Aren't Opening Wide Enough:  The most common reason that
the sliding door is not opening wide enough is that the door switch is placed on the "reduced"
opening function. This switch position is designed for bad weather. To change this function flip
the switch or turn the knob to "full opening" designation.
DF Entrance Systems - Automatic & Manual Doors and Windows
Sales & Service
(540) 484-0956

For After Hours
Emergency Service
Call
(540) 598-9631
After hour rates apply to all
Emergency Service work

DO NOT USE THE DOOR
if it fails any of these safety
checks or if it malfunctions in
any way. Call a qualified
automatic door service company
to have door repaired, replaced
or serviced.